Return and Refund Policy
At Hudson Grace, we strive to ensure you’re completely satisfied with your purchase. If something isn’t quite right, we’re here to help. Below are the details of our return and refund policy:
Key Return Details
Return Window: 30 days from the delivery date.
Refund Processing Time: Up to 10 days after we receive your return.
Return Shipping Costs: Customers are responsible for return shipping costs.
Restocking Fees: None.
Exchanges: We accept exchanges.
You have 30 days from the delivery date to initiate a return. Items must be in their original, unused condition with all tags attached to be eligible. Please note that returns cannot be accepted after the 30 day cancellation period. Returns are subject to our Terms of Service.
Return Details
How to Initiate a Return
Follow these simple steps to return your items:
1. Contact Customer Support
Email us at info@hudsongrace.co.uk with your order number and reason for return. Our team will provide you with a return form and the return address.
2. Prepare Your Package
Place the items you wish to return in secure packaging. Ensure they are in their original, unused condition with all tags attached. Include the return form inside the package.
3. Ship Your Package
Send the package to the provided return address using a reliable shipping provider with tracking. Please note that return shipping costs are the customer’s responsibility.
4. Refund Process
Once we receive and inspect your return, we will process your refund within up to 10 days. Refunds will be issued to your original payment method.
Important Notes
Non-Returnable Items: Items showing signs of wear, damage, or alteration cannot be returned.
Exchanges: If you’d like to exchange an item, contact our customer service team, and we’ll assist you.
Damaged or Incorrect Items: If your item arrives damaged or incorrect, email us at info@hudsongrace.co.uk with your order details and a photo of the issue. We’ll resolve it promptly at no cost to you.
Cancellations: Need to cancel your order? Contact us as soon as possible at info@hudsongrace.co.uk. While we can’t guarantee cancellations once your order has been processed, we’ll do our best to accommodate your request.
Need Help?
For any questions or assistance, don’t hesitate to contact us at info@hudsongrace.co.uk. We’re here to help!
Our customer service team is available Monday to Friday, from 9:00 to 17:00 GMT.
Email: info@hudsongrace.co.uk
Telephone: +447441424606
Hudson Grace is operated by REZ-ECOM LTD, a business registered in the United Kingdom.
Company Number: 15805664
Duns Number: 232288785
Address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ